We want you to be happy with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced or sale item subject to the following conditions:
- The item or items must be returned within 30 days of purchase together with original proof of purchase. We suggest all items are tried on as soon as possible to ensure you are able to return items within the 30 day timeframe.
- Items must be returned in original condition, unworn, unaltered and unwashed with protective bag or case.
- Swimwear – Please try on items wearing undergarments. If you wish to return an item, the tags and protective hygiene strip must remain in place and the item will not be accepted if either of these have been removed or altered, or if the item shows signs of wear.
How do I return an item?
Please email us at firstname.lastname@example.org and we can direct you with a returns details including shipping label (paid postage).
Once we get the returned items, we will do a quick review and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase.
We do our best to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalized.
Sorry, we do not refund initial shipping charges for items returned, other than for faulty items. 43 Supply Company is not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.
Do I have to pay for shipping the return?
No. We will send you shipping label (paid postage) after you email us at email@example.com
What if my item is faulty?
We’re sorry if an item you have received is not in perfect condition. Please follow the returns process above. Our customers are very important to us and we want them to be happy with their purchases from us.
What If I Receive an Incorrect Item?
If you have received an item you did not order or are missing an item you ordered, please email us at firstname.lastname@example.org so we can get your order sorted as soon as possible.
Can I exchange an Item?
Due to the limited and quickly changing numbers of stock we have online, we do not guarantee exchanges on any items. If you would like a different size or item, we recommend purchasing the new item and following the returns process for a refund.